In case you haven't noticed, on November 15th, we started a new consumer action line. It's called, "You Ask, We Investigate."

It's actually something that I have done for most of my life in the news business. I began at KVII in Amarillo and later plied my skills at another station in Amarillo, WOAI-TV in San Antonio and then some in Houston at KHOU.

The San Antonio stint was the longest. That segment was entitled "Call 4," the station's channel on the dial is channel 4. It was a very successful segment and lasted for almost 12 years. When I go back to San Antonio I am still recognized, often times by people who I did segments for, sometimes it's by people who's relatives or friends I did segments for. At the time there was a marketing study undertaken by the City of San Antonio. One of the questions asked was, "who in San Antonio provides the most help to residents of our city?" The answer was first the police department, next EMS and then "Call 4."

In Houston, reaction is similar. I got a lot of face time and it was always working good things for people.

This kind of reporting is actually good. It often untangles messes people have gotten into, sometimes it works as a consumer information thing, we will tell what people have done or had done to them, and then follow with information from the proper source telling how the problem can and is fixed.

I am happy to take time from my news directing duties to continue the work I started, well I won't tell you how long ago, but you know it goes back to the 70's.

So, if you've got a consumer problem, or any problem for that matter, give us a call. The phone number is 687-U-ASK. That number again is 687-8275.